Privacy Policy

Information We Collect

NBS Training Systems collects the information needed to create and manage your account, provide coaching services, process app access, and communicate with you about your training.

How We Use Information

We use account, contact, training, and payment-related information to operate the website, support the NBS app experience, provide customer support, and maintain service security.

Service Providers

We may use trusted service providers for hosting, payments, analytics, communications, and app infrastructure. These providers process information only as needed to support NBS Training Systems services.

Data Retention and Deletion

We retain the information needed to operate NBS while your account remains active. This includes account and profile information (such as your name, email address, sign-in identity, contact details, and profile and fitness information); training and progress information (such as programs, workouts, session history, check-ins, body statistics, habits, and training notes); communications and content (such as messages, support requests, profile photos, progress photos, reference photos, and attachments); and subscription, invoice, and payment-provider-related records. We retain these categories to provide account access, sync and display your training experience, support coaching and communications, maintain your subscription or billing status, provide support, and protect and troubleshoot the service.

You can submit an account-deletion request in the NBS app by going to Settings and selecting Delete Account, then confirming the request. You can also request account or data deletion by emailing info@nbstrainingsystems.com from the email address associated with your account and identifying the account or data involved.

The current in-app account-deletion process removes the account's sign-in identity and its primary NBS user profile and applicable role-specific profile record. It does not automatically delete or anonymize every separate training, progress, message, uploaded media, subscription, invoice, payment-provider-related, or security record. If you want deletion of data beyond the automated account-deletion process, email us using the instructions above; we will review the request and determine what can be deleted or anonymized and what must be retained for the reasons described below. We do not state a specific processing time for these requests in this policy.

Deleted information may remain temporarily in backups that were created before deletion until an applicable backup is overwritten or expires. NBS does not state a backup-retention period in this policy. We may retain information for longer where necessary to meet legal, regulatory, tax, accounting, security, fraud-prevention, dispute-resolution, or other compliance obligations. We do not promise deletion or permanent removal of information that must be retained for those purposes.

Your Choices

You may request help with account access, account or data deletion, or privacy questions through the app or by emailing info@nbstrainingsystems.com.

Contact

For privacy questions or requests, contact NBS Training Systems at info@nbstrainingsystems.com or through the support options provided in the app or on this website.